HEALTH QUALITY COUNCIL OF ALBERTA releases findings of second provincial long term care family experience survey
Home > Blog > HEALTH QUALITY COUNCIL OF ALBERTA releases findings of second provincial long term care family experience surveyWe have been informed by the HQCA that the quality of long term care has improved.
We note however that their survey indicates that 38% of respondents gave meals a
failing grade of six or less.
Perhaps one of the most most significant and troubling findings of the survey was
that one-third of those who were unhappy with the care didn’t complain to the facility
because they were afraid the resident would face retribution from staff.
We know, that oftentimes when persons complain about the care that their
loved ones are receiving, they may be threatened that if they don’t like thecare, they can take
momma or poppa somewhere else or they may be totally banned from attending at the
facility and never see their loved one again. No valid appeal exists concerning such a
bannning.
Presently, the performance of individual facilities in the survey is confidential, it is hoped
that results of future surveys will be made public & transparent.